10.03.2010
Paul, London
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
10.03.2010
James, Haywards Heath
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Very enjoyable stay, thank you.
Thank you for your feedback. I am delighted that you enjoyed your stay. George Arizmendi General Manager
09.03.2010
Christopher, Telford
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
We had breakfast on the Sunday morning and the experience was not good at all. The atmosphere was rushed, the breakfast buffet needed replenishment and the service seemed rushed. A shame when the rest of our stay was first class.
Thank you for your feedback. I was pleased that overall you enjoyed your stay, but sorry that you did not enjoy breakfast. Please rest assured that a full review of the Sunday Breakfast service has taken place and the shortfalls you experienced have been rectified. George Arizmendi General Manager
09.03.2010
Scott , Goole
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Thanks
09.03.2010
Paris, Buffalo
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
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