RESERVATION TERMS & CONDITIONS
GENERAL CANCELLATION POLICY
Should you need to cancel your reservation, please click on the "cancel booking" button which can be found at the bottom of the booking confirmation. Should you need to amend your reservation, please contact the team directly.
Cancellation policy is by 2.00pm on the day of arrival. In the event of late cancellation or non-arrival your credit card will be charged for one night's accommodation for each room reserved.
Advance Purchase/Prepaid Rates
Advance Purchase and Prepaid Rates include significant discounts off our Flexible Rates. For all Advance Purchase/Prepaid reservations, the room rate for the full duration of the stay and any pre-booked amenities (eg champagne on arrival or extra meals) is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
For group bookings of 5 rooms a separate cancellation policy applies, please contact the hotel directly.
Pre-Booked Amenities/Package Elements
Charges will apply for all additional amenities pre-booked with the reservation even if they are not taken (eg breakfast, wine, early-arrival, late check-out). Any unused amenities/package elements are non-transferable and non-refundable.
Cancellation Following Non-Arrival
If you have not checked-in or contacted the hotel by phone to reconfirm that you still intend to arrive before 8am the morning after your confirmed arrival date we will assume your reservation is cancelled and you will be charged the fees as above.
RATE RULES & RESTRICTIONS
At check-in, the front desk will verify your departure date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early price may be subject to change.
PAYING FOR YOUR ACCOMMODATION
Guests who have guaranteed their reservations with credit card will be asked for pre-authorisation on arrival. Guests paying cash will be asked for Photo ID and may be asked for a further deposit for charging facilities. Guest paying by a debit card will be asked for full prepayment of the balance on arrival and may be asked for a further deposit for charging facilities.
While every effort has been made to ensure the accuracy of all material on this website the hotel does not accept direct, indirect or consequential liability for loss or damage due any errors or omissions.